TripAdvisor (894Reviews)

Freeqenty Ask Qustens
1. How to confirm booking?
We would like to inform you that to hold your booking on a confirmed basis, we need an advance payment. We have number of options to make the payment, by using any of the mode you can confirm your booking. As soon as we get the payment we will send you the confirmation by written mail.
 
2. How do I meet my driver at the airport?
The driver will meet you at the customs exit inside your arrival terminal. He will be holding a distinctive, visible, notice board clearly displaying the booking contact name and confirmation code. You will then be escorted to a conveniently parked vehicle and driven to your hotel/destination. Whilst travelling always keep our office telephone number on hand. At times airports can be very busy and confusing. In the event that you face any difficulty in meeting with your driver, please call our office telephone number. This will ensure any such problem can be immediately resolved.
Tel : 29562097 or 9818544466 from any telephone.
View the following links where you can get an idea where your driver will be waiting.
For the Domestic Airport View Map
For the International Airport View Map
 
3. What happens if my flight arrives late?
Quite naturally our representative monitors all flight arrival times. Regardless of late arrival, your driver will be there.
 
4. Is there an extra charge for waiting time?
No, there will be no extra charge for waiting.
 
5. How long will the driver wait for me?
In relation to an airport meeting, your driver will make extensive inquiries at the airport (with the customs, your airlines, airport information's paging system) before referring back to our office where further inquiries will be made. Only then would the driver be authorized to leave the terminal.
 
6. How long is the journey to central New Delhi from the airport?
The journey time from the airport (Indira Gandhi International Airport) to central New Delhi takes between 30-60 minutes depending on the time of day and traffic conditions.
 
7. I have paid for my accommodation but did not get confirmation?
It is advisable that once you made the reservation, you write to us that you have made the reservation but did not receive the confirmation, we will check it and send you the reply.
 
8. Must all bookings be made in advance?
It is advisable that bookings are made at least 24 hours before your journey. Although often (subject to availability) last minute bookings can be accommodated.
 
10. What is a Credit Card Authorization Form?
This is a mode of payment. We ask our guest to fill it up and send it back to us along with your passport copies and front side of the credit card. If you do not feel comfortable sending your details by fax, then request you to please send it to us through email.
 
11. How much extra bed can be added in a room and the charges?
Only one bed can be added in any type of room and cost would be INR 500 per night.
 
12. Please tell me how far you are from the Nizamuddin Railway Station?
From our Hotel to Nizamuddin Railway Station is about 9-10 k.m
 
13. How far is your hotel from the Pragati Maidan?
From our Hotel to Pragati Maidan is About 3 to 4 k.m and it takes about 10 to 20 minutes by car.
 
14. I want to know what's your double room mean?
 
15. Does it mean one room with twin bed or one big bed for two persons in India?
Yes, we can provide twin beds in any of the double room and the price will be same.
 
16. Is this price included the tax or not?
The price which we gave you are excluding tax and tax would be 10 % and Service Charge 10%..
 
17. Can you give me some photos of room?
Yes, you can log on to our website i.e. www.ajantahotel.com and can see the rooms.
 
18. What is the difference between Semi Deluxe and Deluxe Room?
Deluxe room is bigger than semi-deluxe room and it has more room amenities like hand dryer, hair dryer, coffee machine, fridge, etc.

 
19. Can you tell me what is your breakfast like?
We serve very elaborate buffet breakfast?
 
20. Can you make the invoice for us?
Yes, we can give invoice on request.
 
21. How much does it cost for one extra bed?
INR 500 per night.
 
22. Do you have a leave luggage storage? I would like to leave part of my luggage there when I travel outside Delhi
Sorry, due to the security reason, we do not allow to keep any luggage.
 
23. Where is your hotel located?
Our hotel is located at the city center and it is just 5 minutes walk from there.
 
24. How far is your hotel from the New Delhi Railway Station.
We are just near New Delhi Railway Station. We are at Paharganj side not Ajmeri Gate Side.
 
25. We are on the way to your hotel, will you please tell the driver about your location.
Ask the driver, have you seen the Sheila Cinema, if he says yes, then tell him, just behind the shiela cinema on Arakashan Road. He says no then tell him, when you come from Connaught Place to New Delhi Railway Station side, go straight, pass the over bridge and do not take left from the first cut, go straight after 50 meter, take left turn. Now you on Arakashan Road, go straight, after 7 to 8 Hotel, you can see the Hotel Ajanta.
 
Please do not ask your driver to call us as most of the cases drivers mislead the clients and take them to different hotels.
 
26. We are at the airport and cant see our name placard. What to do?
You will be able to see the ICICI Bank ATM Machine inside the arrival lounge, incase you don't find our drivers just give us a call and wait there.
 
If you do not get our services upto your satisfaction, we will refund your money in full.